How to Evaluate the Quality of an AI Agent’s Answers to Real Customer Questions
A practical framework for evaluating AI agent responses: scenarios, criteria, common errors, human review, and use of customer context.
AIROBO practical article archive
Explore all AIROBO guides to crypto payments, AI assistants and voice call centers, including practical instructions, scenarios and launch checklists.
How to Prepare a Company Knowledge Base for an AI Assistant and Keep It Current
A practical guide to preparing a knowledge base for an AI assistant: document structure, quality checks, updates, and human oversight.
Common Exceptions in Crypto Payment Acceptance and a Responsible Response Process
A practical guide to handling common USDT and USDC payment issues: network, amount, transaction status, customer communication, and scenario verification in AIROBO.
A Clear Guide to a Crypto Invoice: Amount, Asset, Network, and Next Step
How to explain a crypto invoice to a customer: what the payment link should show, how to choose USDT or USDC and a network, and what to check before and after payment.
What to Check After Receiving Stablecoins Before Marking an Order as Paid
A practical checklist for businesses: how to verify a USDT or USDC payment, match it to the right order, and avoid closing the order too early.
How to Compare Available USDC Networks from Customer and Operations Perspectives
A practical guide to selecting a USDC network: customer convenience, wallet compatibility, operational processing, and scenario validation when accepting payments.
A Payment Arrived After an Order Was Cancelled: How to Review the Exception Step by Step
What to do when USDT or USDC arrives after an order has been cancelled: how to reconcile statuses, connect the transaction to an invoice, communicate with the customer, and account for a payout.
How to Send a USDT Payment Link with a Clear Purpose and Status
Learn how to prepare a USDT payment link: specify the amount and payment purpose, select the network, check the status, and avoid common mistakes.
When a Manual Crypto Payments Spreadsheet Is No Longer Enough: Signals to Move to Status-Based Workflows
How to recognize when manual reconciliation of USDT and USDC payments is no longer sufficient, and build a clearer workflow around transaction statuses.
The Mobile Path to Crypto Payments: Where Customers Need Clear Instructions and Network Verification
How to build crypto payments into a mobile checkout: choosing USDT or USDC, verifying the network, providing clear instructions, and checking payment status.
What to Train Support and Accounting Teams on Before Launching Crypto Payments
A practical training plan for support and accounting teams before accepting USDT and USDC: scenarios, status reconciliation, payouts, limitations, and responsibility controls.
Operational Reconciliation of USDC Payments: Invoice, Network, Transaction, and Final Status
A practical guide to reconciling USDC payments: how to match an invoice, network, and transaction, verify the status, and investigate discrepancies.